Frequently Asked Questions
How long will the pasta/wheat flour/salt last?
If stored properly, the pasta retains good quality for 18 months, the wheat flour for 9 months and the salt for 24 months! So, you have enough time to resell the products.
How can I order?
You can send us a message on whatsapp here [link] and place the order with our sales team. Please be sure to send them the required product, the desired quantity and the port you wish to receive the goods from.
Can I order Private Label?
Yes, you can send to us your brand/logo or talk with our sales team and our design team will make one that it fits your taste and necessities. In both options, you will only pay the same extra amount on the first time.
Can I have brand exclusivity in my country?
Yes, you can! After 3 orders you can ask for brand exclusivity.
Is there a minimum order quantity (MOQ)?
Yes. We only sell wholesale products, so our minimum quantity order is one full container. In case of wanting to purchase only a small amount of products, you can search for our products in all African and Central American supermarkets.
Are free samples available?
Yes, our samples are free, we send it to you in any country, you just pay for the freight charges & we will refund it to you after you make an order.
What are the specifications and certificates of your product?
All our products are certified by ISO 9001:2015, HALAL and FDA registered. You can find all the products specifications on our catalog here [link].
What are the pasta shapes and thickness available?
You can check all the available pasta shapes and thickness here [link].
What are the flour types available?
You can check all the flour types available here [link] or send us your requests and we can make customized flour for you.
To where have you exported before?
We’ve exported to more than 40 countries all over the Africa and Central America.
How do I track an order?
You can use your bill of lading to track your order here [link] or you can talk with our customer service team and they will track the order and send you the update.
What are your shipment specifications?
We can send your goods using FOB, CIF and CNF. We’re experienced in shipping to all of Africa and Central America and committed to shipment schedules, so we can help you with all the documents and procedures.
Do you offer fast shipping options?
Yes, we have this option but it depends on your demand. Please, talk with our sales team and make sure that this option is available.
When will I receive my order?
Once your order is successfully submitted, we process your order then start production the following business day. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.
What payment methods are accepted?
Our Payment Options: L/C, D/A, D/P, T/T, Western Union, MoneyGram, PayPal. We do not accept credit card.
What are your customer service hours?
We have a 24/7 customer service.
How can I contact your customer service?
You can contact here link.